There are three key pillars that support any IT services delivery. These are people, process and technology. The goal of most IT organizations is to deliver infrastructure, applications and service levels to enable the organization to function at peak efficiency so that the business can react to competitive pressures, remain profitable, grow revenues and thrive in a global marketplace.
Achieving this goal requires a delicate balance of people, process, and technology. An optimum environment is able to apply the right technology tools to automate key processes and activities in a predictable fashion ensuring that people are more efficient, satisfied, and effective while providing insight into services and managing to pre-defined service level agreements (SLA’s).
People, Process and Technology
3T Solutions understands how important end-user satisfaction is for businesses. We also believe that when end-users trust their service provider and feel they need a help, they can trust that there is someone will who treats each of their problems like their own, that is a game changer approach.
Although our team has experience, skill, passion and loves what we do, this is not our key subject that we present to you. Our main responsibility is to prevent problems from ever happening.
How do we do?
“Intellectuals solves problems, geniuses prevent them” Albert Einstein said. This is our approach that drives us to be proactive by implementing the right processes and leveraging the right technology to avoid unexpected problems and outages in order to reduce risks. It also increases staff productivity, improves communication, resulting in great customer satisfaction and supporting public reputation.
If a service provider company just maintains what you have, how would your business stay competitive in the market?
Today’s ICT platforms
ICT structure has significantly changed and become more complex in last decade. Not only are servers or desktop management the key components of Managed Service but the following components including monitoring, service catalogue, asset management, proactive support, reactive support, consulting service, backup and recovery, disaster recovery, virtualization, data storage, data analysis, reporting, network, security, mobility, cloud, IaaS, SaaS, PaaS, ITaaS and so on should also be considered.
To address the need for flexible, scalable managed services that can meet the unique business needs for a wide variety of clients, 3T has created several models that enable us to apply the right combination of people, process, and technology to our clients’ environment.
3T offers this solution as a Service or some parts of which can be delivered as 3T-BOT (Build-Operate-Transfer) solution.